We look forward to seeing you at AEA.
Before you start, you will do a placement test to determine your level. The test will be held on the Monday morning*
*In an event where the Monday is a public holiday, the event will commence on the following Tuesday
If you can’t be there at that time, please contact the administration team.
On your first day, Please remember to bring:
- passport and Visa
- proof of insurance
- Your contact number and Address in New Zealand
- all school documents relevant to you (e.g. invoices, receipts, agent information etc.)
Our staff members are always here to help you. Please feel free to talk to us anytime. We hope you have a good first day and enjoy studying at the Auckland English Academy.
Schedule for Mondays:
|8:45 – 9:15||Arrive at School/Register|
|9:15 – 9:45||Welcome speech/Orientation|
|9:45 – 10:45||Placement Test|
|10:45 – 12:00||Speaking Test|
|12:00 – 13:00||Lunch|
|13:00 – 15:00||Lesson (Full time students only)|
- Students who already have an IELTS result/Placement result can go to class at 10:45
- Part time students will finish at 12:00
|13:30||Arrive at School|
|13:30 – 16:30||Placement test / Speaking Test|
|16:45 – 17:30||Welcome Speech / Orientation|
|17:30 – 19:00||Lesson|
|19:00 – 19:30||Dinner break time|
|19:30 – 21:30||Lesson|
Please come to reception on Level 1, 10-14 Lorne Street, Auckland CBD on the Monday your start date at The right time and our staff will direct you to the classroom where you can do the placement test and orientation takes place.
We have Student Services Officers appointed for Chinese, Korean, Japanese, Brazilian, Vietnamese, Colombian and all other students. The first language support staff is available if you need to talk to someone about any problems, in both personal and academic issues. We can also refer students to outside professional counselling assistance when required.
Auckland English Academy is a signatory to the Ministry of Education, which means the School has agreed to observe and be bound by ‘The Education (Pastoral Care of International Students) Code of Practice 2016’ published by NZQA.
You must have insurance to cover the whole period of your student visa or the whole period of your enrolment if you are not on a student visa. Insurance must meet the requirements of the Education (pastoral Care of Internatioanl Students ) Code of Practice 2016.
Full details of visa and permit requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available through the New Zealand Immigration Service, and can be viewed on their website.
Eligibility for health services
Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly-funded health services are available through the Ministry of Health, and can be viewed on their website.
The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website.
Medical and travel insurance: International students must have appropriate and current medical and travel insurance while studying in New Zealand. AEA can organize insurance for students, more details please view this website.
What do I so if something goes wrong?
If you have concerns about your educational provider or by an agent of the provider, the first thing you must do is contact the principal, the administrator, or another person who has been identified to you as someone that you can approach about complaints at your institution. The Code requires all institutions to have fair and equitable processes before you can take the complaint any further. The Code also establishes NZQA to receive and adjudicate on student complaints.
Our school provides a student online visa application service. Before a student visa can be applied for, students must pay all tuition fees and meet the online visa application requirements. Please talk to us about your online visa application. If you are planning to study for more than three months, you will need a Student Visa. For more information, please check the Immigration New Zealand website.
Visitor Visa is provided for visits up to three months (People exempt from having to obtain a temporary Visa). Citizens of the countries which don’t need to apply for a visitor visa when their citizens come into New Zealand include; Andorra, Argentina, Austria, Bahrain, Belgium, Brazil, Brunei, Canada, Chile, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Korea (South), Italy, Japan, Kiribati, Kuwait, Liechtenstein, Luxembourg, Malaysia, Malta, Mexico, Monaco, Nauru, Netherlands, Norway, Oman, Portugal, Qatar, San Marino, Saudi Arabia, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, Tuvalu, United Arab Emirates, USA, Uruguay, Vatican City, Zimbabwe. If you are planning to study for less than three months, you need only apply for a Visitor’s Visa. For more information, please check the Immigration New Zealand website.
Withdrawals and Refund Policy
Full fees are payable in advance for the whole course. The enrolment and insurance fees are non refundable. Auckland English Academy, NZQA provider #7940 (AEA) is part of ICL Education Group.
In compliance with the Education Amendment Act 2011 (section 234E) AEA provides fee protection for all student fees through Public Trust. AEA provides fee protection for all student tuition fees through Walters Law Static Trust. Both trusts meet the requirements of NZQA and the Education (Pastoral Care of International Students) Code of Practice 2016.
- If you are enroled in a course of five weeks or less and withdraw within two days after the first date of the course for which attendance of students at the establishment is required, you are entitled to a refund of 50%. If you withdraw two or more days after the same start date you are not entitled to a refund.
- If you are enroled for a course of more than five weeks, but less than thirteen weeks, and withdraw within five days after the first date of the course for which attendance of students at the establishment is required, you are entitled to a refund of 75%. If you withdraw five or more days after the same date you are not entitled to a refund.
- If you are enroled for a course of study of thirteen weeks or longer, and withdraw within the first ten working days of the first date of the course for which attendance of students at the establishment is required, you will be refunded in full less a deduction for costs incurred by AEA up to a maximum of 25% of the fee total paid. AEA will provide you with details of the cost components for the purpose of working out the maximum deductible percentage. In the event of a dispute over the amount deducted, you can refer the matter to the International Education Appeal Authority. If you withdraw 11 or more working days after the first date of the course for which attendance of students at the establishment is required you are not entitled to a refund.
- The above also apply if you are unable to get a visa, or if you cancel your application before you arrive in NZ or before the first date of the course for which attendance of students at the establishment is required. The Schools will consider applications for refunds in exceptional circumstances. Any refund will be made at the discretion of the Principal.
- If the Schools arrange homestay accommodation for you, the minimum period will be four weeks or the full course if shorter. The homestay fee for this period and the placement fee are non-refundable. Students under 18 must be accommodated in an AEA-approved homestay.
- Expenses incurred offshore on student recruitment and visa application are non refundable.
- If the Schools are for some reason unable to offer your course, you are entitled to a full refund of all fees paid. In the event that your course is cancelled after its commencement date, you will be refunded all unused fees proportional to the number of weeks not delivered. Every attempt will be made by the Schools to enrol you in another course suitable to your needs.
- If the student moves out of the homestay, both the host family and AEA must receive 2 weeks’ notice of the student’s intention to leave. The balance of the pre-paid homestay fee which remains will be refunded, minus any costs recoverable by AEA, AEA will charge a cancellation or change fee of one week’s fees. For airport transfer cancellations, more than 48 hours notice is needed to receive a refund. If a student goes on holiday and wishes to return to the homestay, 50% of the weekly fee will be charged.